Cancellation Policy

At Kingfinders, we want your treasure hunt to be as smooth as possible. That’s why we offer a flexible cancellation policy.

You have 24 hours to cancel an order after it’s placed. Since our order processing takes 1-2 business days (weekends and holidays excluded), this gives you ample time to make changes. The sooner you contact us, the better chance we have to intercept your order before it ships.

How to Cancel
Need to cancel? Reach out to our helpful customer support team at [email address removed] as soon as possible. Be sure to include your order number and reason for cancellation.

What Happens Next?
If we catch your order before it ships, we’ll cancel it without any trouble. However, if it’s already on its way, cancellation isn’t possible. Don’t worry though, you can still return the product following our Return & Refund Policy. Just remember, you’ll be responsible for return shipping costs in this case.

Refunds
For orders cancelled before shipment, you’ll receive a full refund to your original payment method. If your order has shipped, we’ll process a refund once we receive the returned product and confirm it meets our Return & Refund Policy guidelines.

Got Questions? We’re here to help! Our cancellation policy is straightforward, but if anything is unclear, feel free to contact our customer support team at [email address removed]. They’re always happy to assist you and ensure a positive shopping experience at Kingfinders.