FAQs

Welcome to the King Finders FAQs page. Here you’ll find answers to the most common questions about our wood wall art products, order processing, shipping, returns, and more. For additional support, feel free to contact us.

1. What is King Finders?

Founded on April 12, 2020, King Finders is a USA-based online store offering handcrafted wood wall art designed to elevate your space. Our products are made with quality materials and artistic precision to deliver unique, timeless decor.

2. Where is King Finders located?

Our office is located at:
2015 Creekside Park Dr, Houston, TX 77089, USA

3. What types of products do you offer?

We specialize in custom and decorative wood wall art. Each piece is carefully crafted to add warmth and style to any home or office interior.

4. How long does it take to process my order?

We typically process orders within 1–2 business days (Monday to Friday), excluding holidays.

5. What is your shipping time?

  • Handling Time: 1–2 business days

  • Transit Time: 3–5 business days (Mon–Fri)

  • Total Delivery Time: Typically 4–7 business days, depending on your location.

We offer free shipping on all orders.

6. What is your order cut-off time?

Orders placed before 5:00 PM EST (GMT-5) will be processed the same business day. Orders after this time will be processed on the next business day.

7. What payment methods do you accept?

We accept the following secure payment options:

  • Visa

  • MasterCard

  • PayPal

  • American Express

  • Discover

  • JCB

  • Diners Club

All available methods are listed on our checkout page.

8. Do you accept returns or exchanges?

Yes, we offer both:

Returns:

  • Accepted within 30 days of delivery

  • Products must be in new condition

  • No restocking fees

  • Return shipping is the customer’s responsibility unless the item is defective or damaged

Exchanges:

  • Accepted for eligible items

  • Follow the same conditions as returns

Refunds:

  • Processed within 5 business days after we receive the returned item

9. What should I do if I receive a defective or damaged product?

If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the issue. We will provide a prepaid return label and offer a full refund or replacement.

10. How do I contact King Finders?

We’re here to help! Reach out via:

  • Email: [email protected]

  • Phone: +1 (737) 225-8879

  • Office Address: 2015 Creekside Park Dr, Houston, TX 77089, USA

11. Do you offer international shipping?

Currently, we only ship within the United States.

12. Are your products customizable?

Some of our wood wall art designs may offer personalization options. Please refer to individual product listings for customization availability.

If your question wasn’t answered here, please don’t hesitate to get in touch. At King Finders, we’re committed to delivering not only exceptional art but also exceptional service.