Frequently Asked Questions

We’re here to help you navigate your treasure hunt with ease. This FAQ covers common questions about ordering, shipping, returns, cancellations, and payments. Let’s dive in!

Ordering
What payment methods do you accept? We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, for a smooth checkout experience.
Can I change my order once it’s placed? Unfortunately, once your order is confirmed, changes cannot be made. This includes modifying items, shipping addresses, or payment methods. Please double-check everything before hitting “submit” to ensure a seamless experience.
Shipping
How long will it take for my order to arrive? Delivery times depend on your location and chosen shipping method at checkout. Typically, it takes 3-4 business days from shipment for your order to arrive. However, unforeseen circumstances like weather or customs might cause delays.
How can I track my order? A confirmation email with a tracking number will be sent once your order ships. Use this number to track your package’s progress on the shipping carrier’s website. For any questions or concerns, contact our customer service team at [email address removed].
How much does shipping cost? We offer a flat shipping rate of $4.95 within the USA. This covers packing, handling, and delivery to your doorstep, regardless of how many items you order. It’s a convenient and affordable option for all our customers!
Returns & Refunds
What’s your return policy? Our return policy allows you to return unused products in original packaging with all accessories within 28 days of purchase. Please contact customer service for a return authorization before sending anything back.
How do I initiate a return? To return an item, contact customer service for a return authorization. Once approved, return the product in its original condition and packaging with all accessories included. We recommend using a trackable shipping service for your return.
How do I get a refund? Once we receive your return, we’ll inspect it to ensure it meets the conditions. If approved, we’ll process a refund to your original payment method within 5-7 business days. For any questions or concerns, contact our customer service team.
Cancellations
Can I cancel my order after it’s placed? Yes, you can cancel your order as long as it hasn’t shipped yet. Contact customer service as soon as possible to request a cancellation.
Will I be charged for canceling my order? No, there are no fees for canceling an order. However, if your order has already shipped, you’ll need to follow our return and refund process.
Payment
What payment methods do you accept? We accept all major credit cards, including Visa, Mastercard, and American Express, for a secure checkout experience.
Is it safe to enter my credit card information on your website? Absolutely! We use industry-standard encryption technology to safeguard your information and ensure a secure transaction. We also don’t store your credit card information on our servers, minimizing the risk of data breaches.