Refund & Return Policy

At King Finders, we stand behind the quality of our metal wall art and want you to be completely satisfied with your purchase. Whether you’re returning a product due to a defect or simply changed your mind, our return and refund process is designed to be simple, transparent, and stress-free.

30-Day Return Guarantee

We offer a 30-day return policy on all items from the date of delivery. You may return new, unused products for a full refund or exchange — no questions asked. This applies to both defective and non-defective items.

  • Return Window: 30 days from delivery date

  • Product Condition: Items must be returned in new, unused condition

  • Eligible Returns: Both defective and non-defective products

How to Initiate a Return

To begin the return process, please contact our customer support team at [email protected]. Include your order number and the reason for your return or exchange.

  • Return Method: By mail

  • Restocking Fee: None

  • Return Shipping Cost: Covered by King Finders (in case of defects); otherwise, customers are responsible for return shipping unless otherwise specified

Exchanges

If you’d like to exchange an item, we’re happy to help. Whether you received the wrong design or want to select a different product, we’ll process your exchange once the original item is returned in new condition.

Refund Processing

Once we receive your returned item, our team will inspect it and process your refund within 5 business days. The refund will be issued to the original payment method used at checkout.

  • Processing Time: 5 business days after we receive the returned item

  • Refund Method: Original form of payment

Damaged or Defective Items

If your order arrives damaged or defective, please notify us within 7 days of delivery. We will provide a prepaid return label and ship a replacement at no additional cost to you.

  • Report Timeline: Within 7 days of receiving your order

  • Solution: Replacement or full refund, based on your preference

Cancellations

Orders can be canceled prior to shipping. If your order has not yet shipped, contact us immediately at +1 (737) 225-8879 or email [email protected]. Once the item has shipped, the order can only be modified through the return process.

Contact Us

If you have any questions about our refund or return policy, we’re here to assist you:

  • Email: [email protected]

  • Phone: +1 (737) 225-8879

  • Address: 2015 Creekside Park Dr, Houston, TX 77089, USA

  • Support Hours: Monday – Friday

Shop confidently at King Finders — where quality, satisfaction, and customer support come first. Your happiness with our wall art is our top priority.