Refund & Return Policy

At King Finders, customer satisfaction is at the core of everything we do. We take pride in offering high-quality wood wall art and stand behind every product we ship. If for any reason you are not completely satisfied with your purchase, our refund and return policy is designed to make the process straightforward and hassle-free.

Return Eligibility

We gladly accept returns for both defective and non-defective products within 30 days of delivery. To be eligible for a return:

  • The item must be in new, unused condition

  • It must be returned in its original packaging

  • A valid proof of purchase is required (order number or confirmation email)

Returns received outside the 30-day window may not be accepted.

How to Initiate a Return

To begin a return, please contact our support team at [email protected]. Include your order number and a brief description of the issue. If the product is defective or damaged, please attach clear photos for faster processing.

Once your return request is approved, we will provide instructions on how to ship the item back to us by mail.

Return Shipping Costs

  • For defective or damaged items, King Finders will cover the return shipping costs.

  • For all other returns, Customers are responsible for return shipping fees.

We recommend using a trackable shipping method, as we are not responsible for lost or undelivered returns.

Exchanges

We accept exchanges for the same product if it arrives damaged or defective. If you would like a different item, please return the original for a refund and place a new order separately.

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds are processed within 5 business days

  • The amount will be returned to your original method of payment

  • You will receive a confirmation email once the refund is issued

Please note, we do not charge restocking fees.

Non-Returnable Items

At this time, all of our products are returnable as long as they meet the conditions mentioned above. We do not accept returns on used, damaged (due to customer misuse), or personalized items unless they are faulty.

Order Issues and Damaged Items

If your item arrives damaged or you experience any issue with your order, please reach out to us within 48 hours of delivery. We will promptly assist you with a replacement or refund based on your preference.

Free Shipping Policy

All standard orders within the United States include free shipping. Return shipping fees may still apply, as outlined above.

Contact Us

For questions or concerns regarding returns, exchanges, or refunds, please get in touch with our support team:

  • Email: [email protected]

  • Phone: +1 (737) 225-8879

  • Address: 2015 Creekside Park Dr, Houston, TX 77089, USA

Thank you for choosing King Finders. We’re committed to ensuring every customer receives exceptional products and service.